We are very attached to our service manager Merlin White, who has worked at Havill’s for more than 40 years. Merlin is a great guy who always goes the extra mile to make our customers happy, and says that his specialty at Havill’s is, “Making the seemingly impossible, possible.”
Merlin is the person in charge of getting your mini home delivered and put in place, and taking care of all of those fine details such as making sure everything is hooked up and ready for you to move right in and feel at home.
Never the type to blow his own horn, we had to ask Viola Selk-Tramble, our Sales Manager and Home Consultant, to weigh in on what makes Merlin such an important part of the Havill’s team. “Merlin is the oil that keeps the entire service department and all that they do, working smoothly. He will coordinate every detail from ensuring that clients’ new homes are going to be completed on time and on schedule by Kent Homes, he handles all the details of any site work that needs to be done before the home arrives, he ensures that each new home is delivered safely and securely.”
Everyone on the Havill’s team loves Merlin. Not only is he responsible for ensuring that all of our trucks and equipment are operating at their finest, but also that he is providing a safe and well planned out job site for his team. “From securing transportation permits, to making sure heat tape is properly installed in all of our new home deliveries, Merlin looks after all the installation and setup details, ordering of any appliances, oversees the building of any decks / patios, he coordinates any required warranty / service work with Chandler,” says Viola. “He plays a vital role in seeing that our display homes are staged and looking gorgeous, and he is the calm expertise that our clients have come to depend on, when they have any questions about their new home, after moving in.”
Merlin is also loved and respected in his local community. One of the proudest moments of his life was when he was inducted into the East Hants Sports Hall of Fame for the good work he has done for kids sports over the years as a coach and volunteer. Merlin worked hard to get a ball field built for his community, and is known for putting his heart and soul into everything that he does. See the video below if you’d like to learn more about this great man:Tags: customer service, families, havill's team